Mary-Anne

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  • How to activate my first 'Boost'?

    Please note that this feature is only available for premium users.  Please follow these simple steps to activate your first 'Boost': 1. At Home screen, navigate to 'me' page. 2. Tap on the same bol...

  • Do I have to pay to message someone?

    If you have made a mutual match with somebody by swiping right on a user, messaging is free. But if you prefer to connect with another user directly without waiting for a mutual match, you may send...

  • How to change name, age or gender?

    At the moment, users won't be able to change name, age or gender by themselves. If you want to change such information, please come straight to us via tapping on either Name, Age or Gender within '...

  • How do I know if my profile is being boosted?

    For 'Premium member'* only- When the profile is being boosted, it will show up more in Home screen cards.- For boosted profiles, you will be able to see a *Free* badge on 1-touch-gift icon.- You ar...

  • How to cancel my membership - iOS

    Unfortunately we do not have the ability to cancel your subscription after it has begun as we are restricted by iTunes to alter any user's subscription on their behalf If you purchased a subscripti...

  • Match disappeared

    This happened as your match must have blocked you from his or her side or self deleted account. We hope you find someone new to continue dating journey with Paktor. Hope this clarifies.

  • How to turn off notifications?

    To turn off specific notifications from Paktor, you may proceed by going to ‘me’ page, then navigate to ‘app’ settings to switch off unwanted notis from us.   However, to entirely refuse to receive...

  • Why Paktor auto renew the subscription without approval?

    Subscriptions on Google Play/Apple Store renew automatically unless you unsubscribe. If you don't want the subscription to renew, you can cancel the subscription on Google Play/Apple iTunes. You ca...

  • [iOS] Recover subscription when purchase failed

    This issue occurred as our system failed to connect our subscription with your paid account in iTunes. However, you can restore your membership by perform a few simple steps as following: 1) Open P...

  • How do I delete my account?

    In order to delete your Paktor account, please follow these steps: Step 1: Open Paktor app Step 2: Go to the "Me" section Step 3: Navigate to "App" tab Step 4: Roll down to the...